Frequently AskedQuestions

If a single roommate or member of the lease would like to be added/removed, there is a $150 lease change fee. Please note that we do not allow full tenant transfers; at least one individual from the original lease must remain on the lease for the entire term, including renewals.

Regular site maintenance is scheduled throughout the year. If there is something more that needs to be taken care of between those times, please submit an exterior work order through your tenant portal.

Your community parking rules are included in the Move-in packet provided by email at the start of tenancy. Most communities are designed for a maximum of 2 vehicles per unit.

No, we use a third-party vendor for turnover and repair services and are unable to supply their information.

You will receive your deposit back minus carpet cleaning fees, tenant related damage, & cleaning costs. Keep in mind, we do have high expectations in order to get the property back to a “like-new” rentable condition.

You can find our Rental Qualifications HERE.

You are responsible for the Gas and Electric utilities, which must be put in your name. Please see below or check your welcome packet for more information.

• American Fork, Herriman, Lehi, Ogden, Pleasant Grove, Saratoga Springs, Vineyard, West Valley:

  • Dominion Energy (Gas): (800) 323-5517

  • Rocky Mountain Power: (888) 221-7070

• Eagle Mountain:

  • Dominion Energy (Gas): (800) 323-5517

  • Rocky Mountain Power: (888) 221-7070

  • Direct Communications (Internet): (801) 789-2800

• Heber:

  • Dominion Energy (Gas): (800) 323-5517

  • Heber Light and Power (Electric): (435) 654-1581

• Meridian:

  • Intermountain Gas: (800) 548-3679

  • Idaho Power: (800) 488-6151

• Payson:

  • Payson City Power: (801) 465-5200

• Provo:

  • Dominion Energy (Gas): (800) 323-5517

  • Provo Power (Electric): (801) 852-6000

• Springville:

  • Dominion Energy (Gas): (800) 323-5517

  • Springville City Utilities: (801) 489-2706

• If you live in a Single-Family Home or packages are not offered for your unit, you will need to pay all utilities.

No. At least one individual from the original lease must remain on the lease for the entire term, including renewals.

Smoking and Vaping is absolutely forbidden in or around the premises, including your home or garage. “Smoking” means inhaling, exhaling, breathing, or carrying any lighted product, including but not limited to, cigarette, cigar, pipe, vapor smoking product/e-cigarette, other tobacco product, similar lighted product, marijuana and other illegal substances, in any manner or in any form.

This includes all land within the community.

Property listings that are available for self showing will have a button to 'Enter Property Yourself'. Click this button to get started.

Yes, you can. Your policy must include the following information:

• The rental property address.

• MAXX PM 11845 S 700 E, Suite 200, Draper, UT 84020 is listed as an additional interest

• At least $100,000 in liability

• If insurance is provided after the 1st of the month, we cannot remove our insurance fee for that month.

• If you are married, then only one of your names needs to be on the policy.

• If it is a roommate situation, then every roommate must get their own policy, or all be on the same policy before we remove our insurance.

For more information, click here.

If a car is towed, it is likely that there was a violation of community rules. Reach out to the towing company listed on the sign at the community entrance for next steps. We cannot dispute a tow or get your tow fees waived.

As a member of the community, you are an important set of eyes and ears for the mutual good and safety of all tenants. Please send the information to your property manager by text message or email. Reports will be kept confidential. In case of any emergency, please call 911.

Each person 18 years and older will need to fill out a complete application and submit a non-refundable application fee of $50.

There is a $75 lease change fee to add an animal to your lease. There is a 2-animal maximum per unit.

There is a $75 lease change fee and a $50 inspection fee to confirm animal has been removed from the premises. If you can provide documentation from the veterinarian that the animal has been put down, the $50 inspection fee can be waived.

• Renters insurance covers personal belongings. You will need to purchase this on your own; we do have a company that can provide it if you’re interested.

• Tenant Liability Insurance is required to live in our rentals. This insurance covers the structure itself with $100,000 of coverage and does not cover personal belongings.

• For more information, click here.

You can pay online at least 6 business days prior to move in. Otherwise, you must pay the day you move in via certified funds made out to Maxx Property Management (cashier’s check or money order).

The HOA requires DNA testing. The fine for leaving feces in the community is $500 plus a $50 service of notice fee. Communities that currently require this are listed below.

• Abington Heights in Roy

• Blackstone Farms in Provo

• The Boulders in Herriman

• The Brickyard in Meridian

• Colony Farms in Magna

• Dublin Farms in Eagle Mountain

• Entrata Farms in Meridian

• Hayden Farms in Surprise

• Laguna Farms in Nampa

• The Lochs in Vineyard

• Pineridge Farms in Payson

• Village on 4th in Springville

• The Village on Greenway in El Mirage

• Vista View Condos in Spanish Fork

• Old Mill Village in Heber City

• Shamrock Apartments in Boise

This list is subject to change.

Maintenance Requests are typically scheduled or contacted within 72 business hours. If it is an emergency, please contact our emergency maintenance line at (855) 240-8412.

No. The application fees are non-refundable and cannot be returned after an application has been run.

If your unit comes with internet via a tech package, you can upgrade the package by contacting the provider directly. There is an additional cost to the tenant upon upgrading.

• Per your lease, you are not permitted to get your carpets cleaned at move out. We require a professional vendor to do this so that we can verify clean carpets for the next tenant. The carpet cleaning charges are taken from your deposit.

• During your tenancy, you can have the carpets cleaned. If you choose to do so, you would be responsible for the bill.

• Please Note: Pet urine found on carpet will require carpet replacement. You will be responsible for carpet replacement costs, which will include carpet, padding, floorboard damage, floorboard replacement, etc.

Your lease states that if you would like to vacate the premises early and be released from liability, all future rents accelerate and become due immediately. As a courtesy to you, MAXXPM provides the option of terminating the lease by paying a fee equivalent to three months' rent and fees, in addition to reimbursing any incentives received on your current lease. Please note that a minimum of 10 days' notice is required, and the move-out date must fall on a Sunday for this option to apply.

• Utah (Except Colony Farms):

  • You can pick up your keys at our home office in Draper, or otherwise designated location in your welcome packet email. Our office is located at 11845 S 700 E, Suite 200, Draper, UT 84020. The office hours are 10:00 a.m. - 4:00 p.m. Tuesday-Friday. Needs to be specific address per area/state

• The Brickyard, Entrata Farms, Colony Farms:

  • You can pick up keys at the office inside the clubhouse or at another otherwise designated location. Our office hours are 10:00 a.m. - 4:00 p.m. Tuesday-Friday.

• The Village on Greenway and Hayden Farms:

  • You can pick up keys at the office inside the clubhouse. Our office hours are 10:00 a.m. - 4:00 p.m. Tuesday-Friday.

Yes, we report to all major credit bureaus. Please note: If you have more than 3 adults on the lease, credit bureaus will not allow reporting.

1. Log In to your Portal.

2. Click Maintenance on the left side.

3. Click Request Maintenance.

4. Add information and pictures for your request.

If this is an emergency, please contact our emergency maintenance line at (855) 240-8412.

Tenants are responsible for items such as lightbulbs, changing batteries, clogged drains, and any tenant-related damage.

No, we do not supply paint codes. If you would like to try to match your walls, please bring at least a 1×1 inch paint chip to Sherwin-Williams. If that paint does not match, please note that you will still be charged at move-out to fix it.

Visit maxxpm.com and click on Tenant Portal to pay your rent online. Please note that there is a service charge to use a credit/debit card of: $10 or 2.99%, whichever is greater. If you choose echeck (bank routing & account numbers) there is no service charge.